Careers & Externships

About the Role

Austin Veterinary Diagnostic Hospital is hiring a Veterinary Receptionist!

Position Details

• Role: Veterinary Receptionist
• Status: Full-time
• Salary: Negotiable and based on experience
• Schedule: [e.g., Monday through Friday; no nights, weekends, or holidays]

Located in the beautiful hill country in Southwest Austin, Austin Veterinary Diagnostic Hospital puts all parts of a veterinary clinic and an animal hospital under one roof, catering to both routine and advanced care of your pets. Our clients appreciate our commitment to provide all veterinary services in one location on the same day (in most cases). We have a full suite of diagnostic technology enabling us to conduct ALL procedures in-house for client convenience. This includes a CT scan, an ultrasound machine, endoscope/arthroscope equipment, a CO2 surgical laser, a dental X-ray handgun, a fully equipped laboratory, and more!!

Sound cool? Good news! We are looking for an incredible person to join our superstar team of
Client Relationship Specialists! We are seeking a dependable person with a positive attitude and superior customer service skills! And of course - - someone who loves animals as much as we do! 

Job Requirements:

• At least 2 years’ experience in customer service (veterinary experience preferred!)
• Ability to communicate clearly & professionally (both verbal and written)
• Has a pleasant, friendly, and patient attitude
• Strong work ethic & team player mentality
• Self-driven & fast learner
• Possesses conflict-resolution and de-escalation skills
• Demonstrated passion for excellence with respect to treating & caring for clients/pets
• Understanding of medical terminology (preferred)
• Evenings/Weekend availability as needed

Job Duties:

• Provide top-notch customer service by being very attentive to client and pet needs
• Answer phones, texts, and email professionally, timely, & compassionately
• Accurately schedule appointments and procedures
• Manage patient and client flow: Including checking in/out and navigating basic client complaints
• Facilitate communication between clients and medical team as needed
• Utilize computer system to accurately enter client & patient information, and update and maintain medical records appropriately
• Process client payments and collect deposits, including following up on additional or missing payments
• Ensure the lobby, waiting room, and your workspace is clean and organized.
• Other administrative duties as needed

Financial Benefits

• A flexible approach to compensation that will reflect your skillset and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health Insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• All US-based, benefits-eligible employees with a minimum of one year of service may receive up to three weeks of full pay for the birth or adoption of a child (full-time only)
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

We can’t wait to welcome you to the AVDH team! Apply today!

Diversity, equity, and inclusion are core values at Austin Veterinary Diagnostic Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.